Frequently asked questions

A handy list of questions asked on a regular basis.

What activities are available?

We have an activity calendar prominently displayed in our facility. We also provide a daily agenda to each patient in his or her room. If you would like to participate in an activity, please inform your nursing assistant.

Is WiFi available?

The log-in information will be provided to our patients during the admission process and is displayed on the white board in each patient room.

Are televisions provided?

All rooms are equipped with a smart TV and remote controls. We have Direct TV and a channel guide is provided in each patient room. Use of the TV remotes is covered during the admission process.

How can family call me?

We have phones in each patient room that are available for you to use to call your loved ones. Families can also call the main line of the facility to get in contact with our patients.

How do I keep track of all my belongings?

When you arrive, your nursing assistant will help you unpack your belongings and list your belongings on an inventory sheet. If your family and/or friends decide to bring you additional items, please see your nurse or nursing assistant to update your inventory sheet. Please label all your belongings with your name, especially your glasses, hearing aids, and dentures. Please keep your valuables at home (e.g. cash and fine jewelry) if at all possible. Otherwise, safes are located on each wing and your valuables will be inventoried.

What belongings should I bring?

To make your stay smooth and comfortable, below is a list of suggested items to bring to our facility for your stay:

Blouses (with front snaps/tee shirts)
Tennis shoes (non-skid soles/Velcro)
Shirts (button down or tee shirts)
Tennis Shoes (non-skid/Velcro)
Toiletries & razor

What documentation should I bring?

Please allow us to make a photocopy of your ID and your insurance cards. We also appreciate copies of your advanced directive/durable power of attorney paperwork if applicable.

Do I need to bring my medications?

Columbia Post Acute normally provides all medications during your stay. If you are receiving a specialty medication, you might be instructed to bring that from home. If prescripts are needed when you are ready to discharge, they will be provided for you by our RN Care Coordinator. All medications are ordered when you are admitted to the facility. They are stored by our staff to ensure your safety.

Can my loved one receive mail?

Mail is delivered to patients personally every day mail is delivered.

Please address as:

Patient’s Name
Columbia Post Acute
3535 Berrywood Drive
Columbia, MO 65201

Is smoking permitted in the facility?

For the welfare and safety of our patients and staff, we are a non-smoking facility.

How often will I have therapy?

Most patients are scheduled for therapy five-six days per week depending on what the patient’s physician ordered. The frequency of your therapy sessions will be determined and communicated to you by our rehabilitation department.

How long will I be here?

All our patients’ cases are different depending on acuity and/or insurance.  Your progress is reviewed weekly by our clinical and rehabilitation team. Our team then identifies what progress is needed to occur for you to reach your maximum level of independence.

Who determines when I will discharge?

Our goal is to send you home with all the necessary tools for you to succeed. Our nursing, social services and rehabilitation team determines when you are ready to go to a lower level of care. Your attending physician makes the final decision about when it is appropriate and safe for you to discharge. If your insurance is through a commercial carrier or your Medicare is managed by an insurance company, your stay will be monitored and length determined by the insurance company.

What it the discharge process?

Our social workers and care coordinators will explain and assist you through the discharge process. We require 48 hours of notice to ensure all arrangements are made for you to discharge safely. Discharges are usually scheduled before 11:00 a.m.

How do I get to my appointments?

Columbia Post Acute can provide transportation to your appointments in one of our wheelchair vans. If you are safe to travel by private vehicle, we can work with your family and arrange for them to drive you to appointments as well. Please see one of the nursing supervisors for details.

What does my insurance cover?

There are many types of health insurance and benefits offered in a skilled nursing setting. Please contact our Clinical Nurse Liaison to discuss your individual benefits. If you have co-pays, you will be billed monthly by our Business Office.

How much paperwork do I need to sign?

Someone will contact you with in the first 24 hours to complete the necessary paperwork.

What services are offered?

We offer 24 hour/7 day a week nursing care. We have physical therapy, occupational therapy, speech therapy, wound care, IV therapy, a registered dietitian, housekeeping, laundry, activities, a hair salon, and much more.

What are your visiting hours?

Our visiting hours are open. Our front door locks at 7:30 pm and unlocks at 7:00 am. Access during locked times is available via an intercom button located at the front entrance or by obtaining a code.

Are pets allowed to visit?

Yes. Your furry friend can visit you during your stay. We require dogs to be on a leash and cats to be in a carrier during transport. Cats out of the carrier must be contained in the patient room with the door shut. Animals are not allowed in our dining room or kitchen.

What times are meals served?

Breakfast is served from 7:00 – 9:00, lunch from 11:00 to 1:00,  dinner from 4:30 – 6:00. Friends and family are welcome to  join our patients for meals however,  at this time we are not able to provide family meals.

What kind of food do you serve?

Our cooks provide delicious daily menus for our patients to enjoy. If you would like something that isn’t on the daily menu, we do offer an alternate one to chose from. The weekly menu is displayed outside the dining room for you to view.

Do you have a question that we haven’t covered in the content above? Please reach out to us and a member of our team would be glad to answer any questions or concerns you may have.